Return and Refund Policy

At Genzdeal, we are committed to ensuring a seamless shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help!

Returns

  1. Eligibility for Returns
    • Products can be returned within 7 of delivery (depending on the product category).
    • To qualify for a return, the product must:
      • Be unused and in the same condition as received.
      • Have original tags, packaging, and accessories (if applicable).
      • Include the receipt or proof of purchase.
  2. Non-Returnable Items
    • Certain items are non-returnable for hygiene or safety reasons. These include but are not limited to:
      • Undergarments, swimwear, and personal care items.
      • Perishable goods like food and beverages.
      • Customized or personalized products.
  3. How to Request a Return
    • Log in to your Genzdeal account and navigate to “My Orders.”
    • Select the order you want to return and click on the “Return” option.
    • Follow the instructions and upload any required photos of the product (if damaged or defective).
    • Our team will review your request and approve eligible returns within 2 business days.
  4. Return Shipping
    • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
    • We recommend using a trackable shipping service to ensure safe delivery.

Refunds

  1. Eligibility for Refunds
    • Refunds are initiated once we receive and inspect the returned product.
    • If your return is approved, we will process the refund to your original payment method.
  2. Refund Timeline
    • Refunds typically take:
      • 5-7 business days for online payments.
      • 7-10 business days for debit/credit card payments.
    • You will receive a confirmation email once the refund is processed.
  3. Partial Refunds
    • Partial refunds may be granted in certain cases, such as:
      • Returned items that show minor signs of use.
      • Missing parts or accessories not due to our error.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide your order ID and clear photos of the product.
  • We will offer a replacement, store credit, or full refund based on your preference.

Contact Us

If you have any questions about returns or refunds, feel free to reach out: